Grizzly Quest Casino Privacy Policy

Grizzly Quest Casino ("we", "our", "us") is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit grizzlyquestcasino.ca and use our services. This policy complies with applicable Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Personal Information: When you register an account, we collect your name, email address, date of birth, residential address, phone number, and payment information necessary to process transactions and verify your identity.

Verification Documents: For KYC compliance, we may request government-issued identification, proof of address, and proof of payment method ownership.

Usage Data: We automatically collect information about your interactions with our platform including IP address, browser type, device information, pages visited, games played, session duration, and referring URLs.

Cookies and Tracking: We use cookies and similar technologies as described in our Cookie Policy to enhance your experience and analyse platform usage.

How We Use Your Information

We use collected information to: operate and maintain your account; process deposits and withdrawals; verify your identity and age; comply with legal and regulatory obligations; detect and prevent fraud, money laundering, and other illegal activities; personalise your gaming experience; send service-related communications; and improve our platform through usage analysis.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with: payment processors to facilitate transactions; identity verification services; regulatory authorities when legally required; law enforcement agencies in response to valid legal processes; and technology service providers who assist in platform operations under strict confidentiality agreements.

Data Security

We implement industry-standard security measures including 256-bit SSL/TLS encryption, secure server infrastructure, access controls, regular security audits, and employee training on data protection. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain your personal information for the duration of your account relationship and for a minimum period thereafter as required by applicable gaming regulations and anti-money laundering legislation. Upon account closure, certain information may be retained for regulatory compliance purposes.

Your Rights

Under Canadian privacy law, you have the right to: access your personal information; request correction of inaccurate data; withdraw consent for non-essential data processing; and file complaints with the Office of the Privacy Commissioner of Canada. To exercise these rights, contact our privacy team through our contact page.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through email notification or prominent website notice. Continued use of our services following policy updates constitutes acceptance of the revised terms.

Last updated: March 2026